Privacy Policy
Last Updated: 20 September 2023
Introduction
This Privacy Policy will help you understand what information we collect from you and process using this website, how we obtain it, and what choices and rights you have about your personal data.
When we refer to “Contino” within this Privacy Policy, we are referring to the company Contino Solutions Limited of registered address 37 Commercial Road, Poole, BH14 0HU, United Kingdom; plus the associated websites, and any associated services or features which may be made available to you from this website.
Contino has been acquired by Cognizant Technology Solutions Corporation (“Cognizant”). The umbrella company is Contino UK. For additional information please see the PRNewswire.
This Privacy Policy covers Contino UK.
Data Protection Framework
Contino is based within the United Kingdom, and as such have aligned our Privacy Policy with the EU General Data Protection Regulation (GDPR) which came into effect on 25th May 2018, under the supervision of the ICO within the UK.
1. OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
- User privacy and data protection are human rights.
- Personal data is a liability, it should only be collected, processed and stored when absolutely necessary, and should be protected with adequate security measures.
- We will never sell, rent or otherwise distribute or make public your personal information.
2. RELEVANT LEGISLATION
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 2018 (DPA)
- EU Data Protection Directive 2016/680 (DPD)
- UK General Data Protection Regulation (GDPR)
- Privacy and Electronic Communications Regulations 2003
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection owner (details of whom can be found in section 17) for clarification.
3. CUSTOMER AND CITIZEN DATA
You may decide to send us your personal information via this website if you are seeking more information, requesting to attend one of our events, or for other similar purposes. Your decision to disclose your personal data is entirely voluntary, and by doing so, you are providing us with specific consent to use your personal data only for the purposes for which you have disclosed it to us.
Contino may access and use your Customer Data only for the purposes for which you have submitted it to us to (a) provide information to you, (b) make contact with you, (c) provide services to you, or (d) maintain the operations and security of the website and services we provide to you. We will not use your personal information for any other purposes, for example the communication of marketing material, unless we have your specific consent to do so.
We will at all times handle and store your personal data in accordance with industry best practice aligned with ISO27001, the international standard for information security. This includes the activities and procedures undertaken by our own personnel and authorised third parties (see Section 11), and the technical controls which we have implemented to prevent unauthorised access, compromise or theft of information from our applications, supporting computer systems and premises.
4. SENSITIVE PERSONAL DATA
GDPR specifies a set of personal data categories which are considered to be “sensitive”, and which require special consideration by Data Controllers. This website and any services available from this website, and also any supporting Data Privacy Impact Assessments do not knowingly collect or process any sensitive personal data.
4.1 INTERNATIONAL TRANSFERS OF YOUR PERSONAL INFORMATION
Due to the global nature of Contino’s business, your personal information may be shared, disclosed, and transferred between the various Contino group companies and other third parties where such transfers are required for legitimate business reasons. Such entities may be located outside your country of residence. The level of protection for personal information is not the same in all countries, however, we will take reasonable steps and implement measures as described in this Privacy Notice to keep your personal information secure.
5. CHILDREN’S PERSONAL DATA
This website, and any services available from this website, are not directed to children under the age of 13. If you learn that a child under the age of 13 has provided us with their personal information without having parental consent, please contact the Contino Data Protection Owner on dataprotection@contino.io immediately (refer to Section 17 for more detail) so that we can take appropriate action.
6. CUSTOMER AND CITIZEN DATA RIGHTS
Your rights on the information we hold about you
You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.
Right of Access
You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
Right of Rectification
If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us.
Right of Erasure
In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
Right to object to or restrict processing
In certain circumstances, you have the right to object to our processing of your personal information by contacting us. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.
You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.
Right of Data Portability
In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.
You can ask us to transmit that information to you or directly to a third party organisation.
The above right exists only in respect of personal information that:
- you have provided to us previously; and
- is processed by us using automated means.
While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation's systems. We are also unable to comply with requests that relate to personal information of others without their consent.
You can exercise any of the above rights by contacting us using any of the methods in the Contact section below.
Consent
To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by using the details in Section 17 below Contacting Contino.
Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.
If you are unhappy about our use of your personal information, you can contact us using the details in Section 17 below. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods:
Telephone: 0303 123 1111
Website: https://ico.org.uk/concerns/
Post: Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
You may prefer to, and are entitled to, lodge a complaint with a different supervisory authority in a country of your choice. A list of European Supervisory Authorities is available here: http://ec.europa.eu/justice/da...
7. DATA BREACHES
We will report any relevant data breach to any of our third party data processors, data subjects and relevant authorities within 72 hours of becoming aware of the breach, where feasible.
8. DATA CONTROLLER
The Data Controller of the data gathered through this website is:
Contino Solutions LTD, a UK Private limited Company with company number: 08788914
Whose registered office is: 37 Commercial Road, Poole, England, BH14 0HU
And whose operating office is: 280 Bishopsgate, London, EC2M 4AG
9. PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons as listed in the sub-sections below.
We will retain data for the following periods, based on these source types:
- Record sourced with consent: For lifetime of company
- Contact previously sourced with legitimate interest: 3yr since last activity
- Passively sourced record: 1 month or convert to consent
9.1 Site visitation tracking
Google Analytics
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 11 below).
GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
Marketo
We use Marketo forms on the website for users to submit info in order to download white papers, register for Contino hosted events/webinars, and for submitting a 'Get In Touch' enquiry. On these Marketo forms, the user has the option to tick the "I would like to receive marketing communications regarding Contino news, services and events" checkbox if they wish, or alternatively the user can choose to leave this checkbox blank.
Additionally, there are other Marketo forms on the website that visitors can use to sign-up to our email newsletters.
We also use Marketo for our Marketing Automation system, for sending marketing communications regarding Contino news, services and events to subscribers. You may unsubscribe from these communications at any time.
We consider Marketo to be a third party data processor (see section 11 below). Marketo data also syncs with our Salesforce CRM, which is what we use for CRM services (also a third party data processor - see section 11 below).
What Types of Information Does Marketo Collect?
- Personal Data: “Personal Data” is information that, directly or indirectly, identifies you or another individual and which may include: name, title, company name, job function, expertise, postal address, telephone number, email address (i.e. can be entered through a Marketo form on the website when downloading white papers, registering for an event or webinar, or filling in a 'Get in Touch' form). Additionally, personal data may include browser and device information (including IP Address), and information collected through cookies and other similar technologies. If you submit any Personal Data (e.g. through a Marketo form) relating to other people to Marketo or to Marketo's service providers in connection with the Sites, you represent that you have the authority to do so and to permit Marketo to use the information in accordance with Marketo's Privacy Notice.
- Other Information: “Other Information” is any information that does not and cannot be used to reveal your identity or that of another individual, such as information which has been fully and permanently anonymized and aggregated. Marketo uses this information to facilitate operation of the Sites.
How Does Marketo Collect Information?
Marketo and Marketo's service providers collect Personal Data and Other Information in a variety of ways, including:
- Through the Sites: Marketo collect information through the Sites, e.g., when you submit a 'Get in Touch' form, register for a webinar, contact us, subscribe to our email newsletter, download content (e.g. white papers).
- Offline: Marketo collect information from you offline, such as when you attend one of our events.
- Through You: Marketo collects information such as your location or your preferred means of communication when you voluntarily provide it.
- Information From Other Sources: In order to enhance Marketo's ability to provide relevant marketing, offers, and services to you through Marketo, Marketo obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, as well as from other third parties.
- Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Sites (such as the Apps) you are using. Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. Marketo uses IP Addresses to calculate usage levels of the Sites, help diagnose problems with its servers, administer the Sites, and for monitoring the regions from which you navigate to Marketo’s Sites.
- Through Cookies and Other Similar Technologies: "Cookies" include commonly used pieces of information in the form of small files that are placed on an individual’s device to enable the individual to more easily communicate and interact with the Sites. When you visit Marketo Sites (i.e. a landing page hosted on Marketo), Marketo may send one or more cookies to your device. They enable Marketo to store information about your device which helps Marketo, amongst other things, to provide you with a good experience when you browse Marketo Sites and enhance the level of services and functions provided. Marketo also use third parties to serve advertisements on other websites that may be of interest to you, based on information collected about your use of Marketo Sites and other websites. To do so, these companies may place or recognize a unique cookie or similar on your browser. Marketo recognizes automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions. Please review Marketo's Cookies Policy for more information.
- By Aggregating Information: Aggregated Personal Data does not personally identify you or any other user of the Marketo Sites (for example, Marketo may aggregate Personal Data to calculate the percentage of Marketo page visitors who have a particular telephone area code).
9.2 Contact forms and email links
Should you choose to contact us using the contact form on our Contact Us page, the data that you supply will be forwarded to Marketo and Salesforce. Marketo provide us with marketing automation services and we consider Marketo to be third party data processor (see section 11 below). Salesforce provide us with CRM services and we consider Salesforce to be a third party processor (see section 11 below). The contact details you submit will not be stored on the contino.io website database.
Should you choose to contact us via email, the data you supply will be processed in Google mail and Google Drive.
9.3 Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Marketo and Salesforce. Marketo provide us with marketing automation services and we consider Marketo to be third party data processor (see section 11 below). Salesforce provide us with CRM services and we consider Salesforce to be a third party processor (see section 11 below). The email address that you submit will not be stored within the contino.io website own database.
You can subscribe to the email newsletter through an online automated process should you wish to do so but you do so at your own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email content. Subscriber activity is tracked and stored in Marketo and Salesforce for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
Your email address will remain within Marketo and the Salesforce database for up to 3 years from the date of your consent, or for as long as we continue to use Marketo's services for email marketing or until you specifically request removal from the list. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the Marketo's database, you will receive periodic (approximately once a week) newsletter-style emails from us.
Should you decide to opt out of any further communication, you have the option to delete your profile data from our system entirely at any time by clicking here.
9.4 DevOpsDebate.com
DevOpsDebate is a global community of engineers and technical professionals in the DevOps, Cloud, Container and emerging technology space with the intent of sharing, creating and chatting about the evolutionary world of technology.
If you would like to join the DevOpsDebate community you will need to send us your personal data. Your decision to disclose your personal data is entirely voluntary, and by doing so, you are providing us with specific consent to use your personal data only for the purposes for which you have disclosed it to us.
Contino will access and use your Personal Data only for the purposes for which you have submitted it to us to moderate access to the DevOpsDebate community. We will not use your personal information for any other purposes, for example the communication of marketing material, unless we have your specific consent to do so.
9.5 DevOpsMaturity.com
DevOpsMaturity.com is a self-service platform that enables software development teams to adopt modern DevOps and Cloud-Native best practices such as Continuous Delivery, Infrastructure Automation, microservices and containers.
If you would like to assess a single application or enquire about one of our plans you will need send us your personal data. Your decision to disclose your personal data is entirely voluntary, and by doing so, you are providing us with specific consent to use your personal data only for the purposes for which you have disclosed it to us.
Contino may access and use your Personal Data only for the purposes for which you have submitted it to us to (a) provide information to you, (b) make contact with you, (c) provide services to you. We will not use your personal information for any other purposes, for example the communication of marketing material, unless we have your specific consent to do so.
Resources & Further Information:
UK General Data Protection Regulation (GDPR)
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 – The Guide
10. ABOUT THIS WEBSITE'S SERVER
This website is hosted by Amazon Web Services (AWS) within a secure UK based data centre. We consider AWS to be a third party data processor (see section 11 below). All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
11. OUR DECLARATION OF THIRD PARTY DATA SUB-PROCESSORS
We use a number of third parties to process personal data on our behalf. We carefully choose our third parties and ensure that they comply with legislation requirements.
In particular, the below third parties are certified to the legislation set out in section 2.0 and EU-US Privacy Shield (2016) Framework, links are available below..
- Google (for website analytics) https://www.google.com/intl/en...
- Marketo (for marketing automation services and contact management) https://documents.marketo.com/...
- AWS (for hosting this website) https://aws.amazon.com/privacy...
- Salesforce (for sales administration and account management purposes) https://www.salesforce.com/com...
- LinkedIn (social media) https://www.linkedin.com/stati...
- Facebook (social media) https://www.facebook.com/about...
- Twitter (social media) https://twitter.com/privacy
- Instagram (social media) https://www.instagram.com/abou...
- Eventbrite (event management) https://www.eventbrite.com/sup...
- Go to Webinar (for hosting webinars) https://secure.logmein.com/hom...
- Google Adwords and remarketing (digital advertising) https://policies.google.com/te...
The activities within which each of these Data Processors participates have been recorded within the applicable Privacy Impact Assessments (also known as Data Protection Impact Assessments under GDPR).
12. COOKIE POLICY
This website uses cookies or related technologies such as web beacons, pixel tags, and Flash objects (“Cookies”) as described below.
REQUIRED
Required cookies and technologies enable core functionality on the site, such as remembering previous actions when navigating back to a page during a single session. These cookies are set in response to actions made by you which amount to a request for services, such as adding your details and completing a form. You are not able to refuse required cookies and technologies through our Cookie Preferences icon.
FUNCTIONAL
Functional cookies and technologies allow the site to remember choices you make to improve your browsing experience. They also allow us to analyse your use of the site and to evaluate and improve site performance.
12.1 Google Analytics Opt-out
In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.
http://tools.google.com/dlpage...
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
http://www.google.com/analytic…
12.2 Disabling Cookies
If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).
- Internet Explorer http://windows.microsoft.com/e…
- Google Chrome https://support.google.com/chr…
- Mozilla Firefox http://support.mozilla.org/en-...
- Apple Safari http://docs.info.apple.com/art…
13. EXTERNAL LINKS
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; google.com or facebook.com.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
14. ADVERTS AND SPONSORED LINKS
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer's hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
15. SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons from LinkedIn, Facebook, Instagram and Twitter which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. We consider LinkedIn, Instagram, Facebook and Twitter to be third party data processors (see section 11 above).
16. SHORTENED LINKS IN SOCIAL MEDIA
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: https://bit.ly/2jP0mdn).
Users are advised to take caution and good judgment before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
17. CONTACTING CONTINO
At Contino we are committed to providing you with full transparency with regard to your information rights. If you have any questions about this Privacy Policy, or if you would like to exercise any of your statutory rights please write to
The Data Protection Owner, Contino, 280 Bishopsgate, London, EC2M 4AG, or email: dataprotection@contino.io.
Even with the best of intentions, we know things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our information rights practices, please let us know as soon as possible. We’ll investigate the situation and where necessary, set about putting things right as quickly as possible. We will also take steps to avoid similar problems happening in the future. For further information please follow our General Data Processing Regulation Complaints procedure found at https://www.contino.io/service...
Please note, all electronic correspondence, including emails, are subject to the terms of this privacy notice.
18. CHANGES TO OUR PRIVACY POLICY
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.